Contact Support

How to reach us

• Email: support@clarkstreethealth.com — responses within 24 hours.
• Live chat: available in your practice dashboard for quick questions.
• Urgent issues: for problems affecting patient care or system outages, put "URGENT" in the email subject line.

Report a call

Flag a specific conversation so our team can review it and ship same-day agent updates.

1. Open the conversation in your practice dashboard.
2. Click Report Issue in the top-right corner of the call detail view.
3. Choose a category, add details, and submit.

Common issues

Not receiving call notifications

• Check your email routing configuration in Settings.
• Verify your phone number is correct in your schedule.
• Review your mobile Do Not Disturb settings.
• Test email routing with the test functionality.

AI assistant not working properly

• Test changes in the development environment first.
• Check that practice information is up to date.
• Verify phone number assignment is correct.
• Review AI assistant configuration settings.

Schedule conflicts or issues

• Check for overlapping schedule entries.
• Verify timezone settings are correct.
• Ensure doctor contact information is current.
• Use conflict detection when creating schedules.

Password or login issues

• Try the password reset feature in User Settings.
• Ensure you're using the correct email address.
• Check that your new password meets requirements (8+ characters).
• Contact support if reset emails aren't arriving.