Contact Support
Get help with setup, configuration, and troubleshooting. Our support team is here to ensure your medical practice runs smoothly with Clark Street Health.
Email Support
Get detailed help via email with response within 24 hours
Send us detailed questions about setup, configuration, or any issues you're experiencing with your AI assistant.
support@clarkstreethealth.comLive Chat
Get immediate help through our dashboard chat system
Access live chat support directly within your practice dashboard for quick questions and immediate assistance.
Open Dashboard ChatCommon Issues & Solutions
Quick fixes for frequently encountered problems
Not Receiving Call Notifications
If you're not getting email or SMS alerts for calls:
- • Check your email routing configuration in Settings
- • Verify your phone number is correct in your schedule
- • Review your mobile Do Not Disturb settings
- • Test email routing with the test functionality
AI Assistant Not Working Properly
If your AI assistant isn't responding correctly:
- • Test changes in the development environment first
- • Check that practice information is up to date
- • Verify phone number assignment is correct
- • Review AI assistant configuration settings
Schedule Conflicts or Issues
If you're having problems with on-call schedules:
- • Check for overlapping schedule entries
- • Verify timezone settings are correct
- • Ensure doctor contact information is current
- • Use the conflict detection feature when creating schedules
Password or Login Issues
If you can't access your account:
- • Try the password reset feature in User Settings
- • Ensure you're using the correct email address
- • Check that your new password meets requirements (8+ characters)
- • Contact support if reset emails aren't arriving
When Contacting Support
Help us help you faster by including these details
To ensure we can resolve your issue quickly, please include:
Account Information
- • Your practice name
- • Email address associated with your account
- • User role (Admin or Practice User)
- • When the issue started occurring
Issue Details
- • Detailed description of the problem
- • Steps you've already tried to resolve it
- • Any error messages you've seen
- • Screenshots if applicable
Emergency Support
For urgent issues affecting patient care or system outages, please mark your support request as "URGENT" in the subject line.