Clinical Call Notifications
How providers are alerted to urgent calls, and how to configure your devices so critical patient communications always reach you.
Notification channels
Mobile app alerts
Providers with the Clark Street On Call app receive a Time Sensitive push notification within seconds of an urgent call ending. The notification contains no patient information — details stay in the app behind sign-in.
Emails are sent immediately after call completion to the on-call provider's registered address, or to the address the call was routed to (front office, admin, etc.). Each email includes:
- Full call transcription
- Patient contact information
- Call duration and timestamp
- Urgency classification
- Recommended follow-up actions
SMS
Text alerts are sent to the on-call provider's phone for calls classified as Emergency or Urgent. To protect patient privacy, texts contain:
- No PII or PHI
- Urgency level (Emergency / Urgent / Routine)
- The email address the call summary was sent to
Mobile device configuration
For SMS and phone-call alerts, configure your device to bypass Do Not Disturb for your practice's phone number so you never miss a critical call:
- Android setup — starred contacts and repeat caller exceptions.
- iPhone setup — Focus mode exceptions, favorites, and Emergency Bypass.
Best practices
- Volume settings. Keep your ringer volume at maximum for critical calls, even if media volume is low or muted.
- Backup communications. Configure multiple contact methods (phone, email, secondary number) in your on-call schedule for redundancy.
- Regular testing. Test your notification setup monthly to confirm calls can reach you.
- Email management. Create filters or folders for call notifications to keep them organized and easy to find.