Clinical Call Notifications

Learn how healthcare providers receive urgent call alerts and configure reliable notification settings for critical patient communications.

Email Notifications

Detailed call summaries sent to your inbox

What's Included

• Full call transcription
• Patient contact information
• Call duration and timestamp
• Urgency classification
• Recommended follow-up actions

Delivery

Emails are sent immediately after call completion to the on-call provider's registered email address or the proper email of where the call was routed (front office, admin, etc.).

SMS Notifications

Instant text alerts for urgent calls

What's Included

• No PII or PHI
• Urgency level (Emergency/Urgent/Routine)
• Email the call was sent to

Delivery

SMS alerts are sent to the on-call provider's phone number for calls classified as Emergency or Urgent priority.

Mobile Device Configuration

To ensure you never miss critical calls, configure your mobile device to bypass Do Not Disturb settings for your practice's phone number.

Android Setup

Configure priority contacts and repeat caller settings

Learn how to set up starred contacts and repeat caller exceptions to ensure critical calls always come through.

Android Guide

iPhone Setup

Configure Focus modes and favorites for critical calls

Set up Focus mode exceptions and favorite contacts to allow important medical calls even during Do Not Disturb.

iPhone Guide

Best Practices

Tips for reliable notification delivery

Volume Settings

Keep your ringer volume at maximum for critical calls, even if media volume is set to low or muted.

Backup Communications

Configure multiple contact methods (phone, email, secondary number) in your on-call schedule for redundancy.

Regular Testing

Test your notification setup monthly to ensure all settings are working correctly and calls can reach you.

Email Management

Create email filters or folders for medical AI notifications to keep them organized and easily accessible.