User Management
Manage user accounts, permissions, and access levels within your medical practice. Control who can access different features and maintain security compliance.
User Permissions
Role-based access control for security and compliance
Control access to sensitive features with role-based permissions to maintain HIPAA compliance and data security.
Account Security
Password management and secure authentication
Secure password policies and account management to protect patient data and maintain system integrity.
User Access & Permissions
Understanding access levels and security features
Practice User Access
HIPAA-compliant access to assigned practice operations
- • Access practice-isolated data and records
- • View call logs within practice boundaries
- • Manage practice-specific schedules and routing
- • Edit test/development AI assistants safely
- • Configure email routing and notifications
- • Restricted to single practice data access
Production Safety
Production AI assistants have restricted editing permissions to prevent accidental changes that could affect live patient interactions. Users can test changes in the development environment first.
Account Security & Password Management
Secure your account with proper password policies
Password Requirements
- • Minimum Length: 8 characters required
- • Current Password: Required for verification
- • Password Confirmation: Must match new password
- • Secure Processing: Encrypted transmission and storage
Password Reset Process
- Access User Settings in your dashboard
- Enter your current password for verification
- Set your new password (minimum 8 characters)
- Confirm the new password matches
- Save changes with immediate effect
Best Practices
- • Use a unique password not used on other accounts
- • Include a mix of letters, numbers, and special characters
- • Consider using a password manager for security
- • Change your password periodically
Data Access & Security
HIPAA-compliant data isolation and practice assignment security
Clark Street Health implements strict practice-based data isolation to ensure HIPAA compliance and protect patient health information (PHI).
HIPAA Data Boundaries
- • Each user is assigned to a specific practice
- • Access restricted to practice-assigned PHI only
- • Strict tenant isolation prevents data leakage
- • Multi-layered access controls and validation
Technical Safeguards
- • Automatic practice-based data filtering
- • Row-level security policies in database
- • Practice-specific routing configurations
- • Comprehensive audit trails for compliance
User Account Features
Self-service tools and account management capabilities
Available Features
- • Self-service password reset: Secure password changes with verification
- • Account information: View and manage your user profile
- • Practice-specific access: Tools and data relevant to your assigned practice
- • Secure sessions: Automatic login management and security
- • Configuration access: Manage AI assistants, schedules, and routing
- • Call management: View logs, transcripts, and analytics
Need Help with User Management?
Access your dashboard to manage user settings, or contact support if you need help with permissions or account configuration.