Always-on phone coverage
Custom voice agents answer every call with your practice’s protocols—after hours, overflow, or main line—so patients reach a consistent experience and staff get focused time back.
Patient operations
Patient requests become completed work.
Agents answer calls, gather the right information, complete approved workflows, update your EHR, and route exceptions to staff.
Clark Street Health — Product demo
Delight patients with fast answers, arm your team with context
With AI to help, you will never need to fear missing a detail, a new patient looking to schedule, or someone who called back five minutes after you closed.
Well-woman rescheduling · Staff callback
Phone conversation exampleAgent
Thank you for calling Oak Hill Family Practice. Our office is currently closed. If this is a medical emergency, hang up and dial nine one one. Otherwise, an assistant will be right with you to help you. I can gather some information for our on call provider. May I start with your full name, please?
Patient
Catherine Kowalski
Agent
Thank you Is that Kowalski spelled with a K-O-W-A-L-S-K-I?
Patient
Yes, that is correct.
Agent
Awesome. That... thanks for confirming. What's the best number for a callback, or should I use the one you're calling from?
Patient
Yes. Yep.
Agent
Great. Thanks for confirming. How can I help you tonight?
Patient
I was calling to reschedule my well woman visit with Terrance.
Agent
Got it. You'd like to reschedule your well woman visit with Terrance. What date range and time of day would work best for you?
Patient
I would need a Saturday.
Agent
Okay. Saturday works best for you. Is there a specific Saturday or time of day you prefer?
Patient
No.
Agent
No problem. And just to confirm, the reason for the visit is a well woman exam. Correct?
Patient
Correct.
Agent
Perfect. Just to summarize, your Catherine Kowalski, date of birth, eight nineteen nineteen seventy one. Calling to reschedule your well woman visit with Terrance, and you prefer a Saturday but don't have a specific date or time. The office will review your request and call you back to confirm when they reopen. Is there anything else I can help you with right now?
Patient
No.
Agent
Okay. Thank you for calling. Bye.
Context and appointment scheduling
The agent confirms spelling and callback number, then gathers what the patient needs visit type, day or time constraints, and a clear read-back so your front desk reopens with a complete ticket instead of playing phone tag.
Work that starts with a patient request
Intake, insurance, and scheduling
Guide new patients, validate benefits, and capture structured details before anyone picks up an internal line. Fewer interruptions, cleaner handoffs to your team.
Clinical routing & nurse triage
Triage against your rules, document intent for the EHR, and escalate when a human needs to step in—so providers are better prepared and documentation stays stronger.
Fax and prior authorization
Early access: classify incoming faxes, route documents, verify prior-authorization requirements, check status, and assign exceptions for staff review.
Pulled from published case studies. Not a forecast model.
100%
Agent Calls answered
Buffalo ENT — no hold, no voicemail
42%
Less staff phone time
Inspired Health Group — within two months
90%+
Calls fully handled
Sunrise Medical — entered into EHR
What changes when the queue stops stealing mornings.
“By the end of the day when you get 80 calls you want to rip the phone out of the wall. We were able to get through all of the insurance checks for the week on Tuesday, because the phone wasn't ringing and constantly interrupting because we were able to manage our time appropriately.”
Donna Muscarella
Practice Manager, Buffalo ENT Specialists
“The quality of information our providers receive before calling a patient has improved significantly. They’re better prepared, can diagnose patients more quickly, and end up with stronger documentation.”
Nathan Schmidt
Practice leadership, Inspired Health Group
“Integrating the AI after-hours and nurse triage has not only improved communication for our providers but has also been a tremendous support for our staff. By handling a significant share of nurse triage calls, the agent allows our team more time to focus on in-office patients and clinical tasks. It has strengthened our team workflow.”
Brittany Clarke
Practice Manager, Sunrise Medical
We can set up a customized agent for your practice live on a call.
No slide deck. Bring questions, concerns, and see if this could help your patients and your team.
Book a session