With AI to help, you will never need to fear missing a detail, a new patient looking to schedule, or someone who called back five minutes after you closed.
Well-woman rescheduling · Staff callback
Phone conversation exampleThank you for calling Oak Hill Family Practice. Our office is currently closed. If this is a medical emergency, hang up and dial nine one one. Otherwise, an assistant will be right with you to help you. I can gather some information for our on call provider. May I start with your full name, please?
Catherine Kowalski
Thank you Is that Kowalski spelled with a K-O-W-A-L-S-K-I?
Yes, that is correct.
Awesome. That... thanks for confirming. What's the best number for a callback, or should I use the one you're calling from?
Yes. Yep.
Great. Thanks for confirming. How can I help you tonight?
I was calling to reschedule my well woman visit with Terrance.
Got it. You'd like to reschedule your well woman visit with Terrance. What date range and time of day would work best for you?
I would need a Saturday.
Okay. Saturday works best for you. Is there a specific Saturday or time of day you prefer?
No.
No problem. And just to confirm, the reason for the visit is a well woman exam. Correct?
Correct.
Perfect. Just to summarize, your Catherine Kowalski, date of birth, eight nineteen nineteen seventy one. Calling to reschedule your well woman visit with Terrance, and you prefer a Saturday but don't have a specific date or time. The office will review your request and call you back to confirm when they reopen. Is there anything else I can help you with right now?
No.
Okay. Thank you for calling. Bye.
The agent confirms spelling and callback number, then gathers what the patient needs visit type, day or time constraints, and a clear read-back so your front desk reopens with a complete ticket instead of playing phone tag.
Pulled from published case studies. Not a forecast model.
100%
Agent Calls answered
Buffalo ENT — no hold, no voicemail
42%
Less staff phone time
Inspired Health Group — within two months
90%+
Calls fully handled
Sunrise Medical — entered into EHR
“By the end of the day when you get 80 calls you want to rip the phone out of the wall. We were able to get through all of the insurance checks for the week on Tuesday, because the phone wasn't ringing and constantly interrupting because we were able to manage our time appropriately.”
Donna Muscarella
Practice Manager, Buffalo ENT Specialists
“The quality of information our providers receive before calling a patient has improved significantly. They’re better prepared, can diagnose patients more quickly, and end up with stronger documentation.”
Nathan Schmidt
Practice leadership, Inspired Health Group
“Integrating the AI after-hours and nurse triage has not only improved communication for our providers but has also been a tremendous support for our staff. By handling a significant share of nurse triage calls, the agent allows our team more time to focus on in-office patients and clinical tasks. It has strengthened our team workflow.”
Brittany Clarke
Practice Manager, Sunrise Medical
No slide deck. Bring questions, concerns, and see if this could help your patients and your team.
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