Why speed is so important, and how we're getting faster

As always, patient care, reliability, and privacy are our most important principles, as they are for many of you. Speed, however, can work to support each of our core principles. When executed properly, speed lets our agents help you spend more time with your patients and improves their experience. Here is how we are getting faster:

We can go from kick-off to going live with patients in less than a week

We designed Clark Street Health from the ground up to be able to rapidly adapt to individual practice operations in a way that keeps evolving faster than any software team or outside partner normally could.

The best example of this is our onboarding process. The diagram below gives an overview of how quickly we can get an agent live, supporting patient questions from start to finish.

For reference, a normal software implementation with developer customization can take six to twelve months, and bringing on a new team member can take months from the time of job posting to a fully trained team member.

Speed also includes how quickly you can wind down idle resources. Clark Street Health only turns on when it's needed. If you had a period of reduced patient conversations, your agents scale down to zero. This does not require any work and savings are automatic so you save without having to re-add resources when volume comes back up. The technical term for this is Scale-to-zero, which means more savings and only spending money when patients are directly benefiting.

Speed in service

Patients hate waiting, and every extra second can lead to frustration. Your team also is too busy to spend time taking notes one call at a time. We built Clark Street Health so calls and texts are answered instantly, day and night. One agent can handle up to twenty conversations at once, then finish the job for you: update the chart, route the message, schedule the follow-up, and mark the task done. You spend more time with patients (instead of on the phone) and your patients get instant peace of mind.

Picking up the phone is only part of the speed though. Clark Street Health agents are not a one size fits all service. Want to reference an insurance portal for new patients, mention an early closure and hours change, or let patients know about a new billing process? These are skills we can add to your agents in days, and more and more are tweaks you can make with a few clicks in your dashboard. Our goal this year is to make this as easy as sending an email to a colleague.

Speed in the Product

We are lucky to be starting the year with a large group of practices eager to go live as soon as they can. The benefit of supporting so many forward leaning teams is that we can take the best patient first strategies and make them easy to adopt in your practice.

When we can deploy an improvement to our clinical routing or clarity of speech in our AI models, everyone wins. A single AI agent runs through half a dozen AI and networking steps in under a second to keep a conversation flowing cleanly from patient to practice and improvements are measured in milliseconds. Every improvement in this process can bring our customers cost savings, better patient experience, and complete more tasks for you end to end.

A single AI agent runs through half a dozen AI and networking steps in under a second to keep a conversation flowing cleanly from patient to practice and improvements are measured in milliseconds.

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What's New With Clark Street?

Here are a few updates from us on our product. We are helping practices serve patients every day around the clock. Our on-call agents have led to a 40% reduction in additional call time and patient-on-hold time across customers and we have been rolling out several automatic updates to the platform.

Details on a single call, insights across thousands

One of the benefits to using Clark Street Health is unlocking fast search across every customer interaction. You can quickly answer questions with full information, and get back to the patients that need care quickly. On top of all this we released the ability to run post call surveys, ensuring you can track improvements over time across patients, providers, and your AI agents.

Customized post call actions

After a call ends, the work doesn't stop. Clark Street Health agents by default take detailed notes on what a patient needs and loop in the relevant parties on your team. In addition to this, you can add an endless number of actions to complete your open items end to end. Examples include creating a triage note in your EHR, sending a text to update a provider, or running eligibility through the clearinghouse before scheduling a new patient.

These actions can be added to any agent to take even more off your team's plate in a safe and accountable way that keeps you in the loop at every step.