How To Submit Claims To Cigna HealthCare of Arizona,

For Cigna HealthCare of Arizona,, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• Cigna’s provider guidance supports electronic claim submission through EDI vendors and the Cigna for Health Care Professionals portal. For paper claims, Cigna instructs providers to use original UB-04 for hospital claims and CMS-1500 for other claims, and to use the address on the patient’s current Cigna ID card. Arizona-specific public provider guidance located in official sources did not provide a general Arizona claims mailing address for all provider claims; however, Cigna’s member supplemental claim pages list a Phoenix claims service address for supplemental/member reimbursement claims.

Submission channels

• Electronic claim submission via EDI vendors / clearinghouses
• Cigna for Health Care Professionals portal
• Paper claims using UB-04 or CMS-1500
• Member supplemental claims channels shown on member claim forms

Electronic claims payer IDs

• Not clearly published in the researched sources.

Paper claims addresses

• Use the address shown on the patient's current Cigna ID card for provider paper claims
• Cigna Healthcare Phoenix Claim Services, PO Box 55290, Phoenix, AZ 85078 (supplemental/member claim guidance)

Corrected claims and follow-up

• Use original claim forms when possible.

• Complete all required fields on UB-04/CMS-1500 to reduce returned claims.

• Include the patient's Cigna ID number on claim attachments and correspondence.

• For resubmitted/timely-filed claims that were originally filed timely and Cigna requested additional information, the filing limit treatment may differ.

• For claims denied due to coding edits, a CignaforHCP.com or Provider.Evernorth.com user with claims/reconsideration access may submit a reconsideration request.

• Claims status resource 1

Caveats

• The official provider pages located do not expose a single Arizona-specific payer ID in the cited material.
• Paper claim mailing address should be verified against the member ID card or claim-specific instructions before use.
• Supplemental/member reimbursement claim addresses should not be assumed to be the same as standard provider claim submission addresses.

Provider resources

• Cigna for Health Care Professionals portal (official)
• Precertification and prior authorization overview (official)
• Arizona prior authorization form instructions (official)
• Timely filing / When to file (official)
• How to file a claim (official)
• Appeals and disputes (official)
• EDI vendors / electronic claims and eligibility vendors (official)

Sources