How To Submit Claims To Cigna HealthCare of Arizona,

Cigna HealthCare of Arizona,'s reviewed provider guidance starts with this submission channel: Electronic claim submission via EDI vendors / clearinghouses. Confirm the member plan and claim type before using a payer ID or paper address.

At a glance

• Cigna’s provider guidance supports electronic claim submission through EDI vendors and the Cigna for Health Care Professionals portal. For paper claims, Cigna instructs providers to use original UB-04 for hospital claims and CMS-1500 for other claims, and to use the address on the patient’s current Cigna ID card. Arizona-specific public provider guidance located in official sources did not provide a general Arizona claims mailing address for all provider claims; however, Cigna’s member supplemental claim pages list a Phoenix claims service address for supplemental/member reimbursement claims.

Submission channels

• Electronic claim submission via EDI vendors / clearinghouses
• Cigna for Health Care Professionals portal
• Paper claims using UB-04 or CMS-1500
• Member supplemental claims channels shown on member claim forms

Electronic claims payer IDs

• Not clearly published in the researched sources.

Paper claims addresses

• Use the address shown on the patient's current Cigna ID card for provider paper claims
• Cigna Healthcare Phoenix Claim Services, PO Box 55290, Phoenix, AZ 85078 (supplemental/member claim guidance)

Corrected claims and follow-up

• Use original claim forms when possible.

• Complete all required fields on UB-04/CMS-1500 to reduce returned claims.

• Include the patient's Cigna ID number on claim attachments and correspondence.

• For resubmitted/timely-filed claims that were originally filed timely and Cigna requested additional information, the filing limit treatment may differ.

• For claims denied due to coding edits, a CignaforHCP.com or Provider.Evernorth.com user with claims/reconsideration access may submit a reconsideration request.

• Claims status resource 1

Caveats

• The official provider pages located do not expose a single Arizona-specific payer ID in the cited material.
• Paper claim mailing address should be verified against the member ID card or claim-specific instructions before use.
• Supplemental/member reimbursement claim addresses should not be assumed to be the same as standard provider claim submission addresses.

Provider resources

• Cigna for Health Care Professionals portal (official)
• Precertification and prior authorization overview (official)
• Arizona prior authorization form instructions (official)
• Timely filing / When to file (official)
• How to file a claim (official)
• Appeals and disputes (official)
• EDI vendors / electronic claims and eligibility vendors (official)

Sources