How To Submit Claims To UnitedHealthCare of Texas,

For UnitedHealthCare of Texas,, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• Texas Community Plan claims can be submitted electronically via EDI, through the UnitedHealthcare Provider Portal, or on paper to the plan’s mailing address. The provider manual lists EDI transaction types including claims, eligibility, claims status, referrals/authorizations, hospital admission notifications, and ERA. For Texas Community Plan medical claims, the paper claim address found in the member card example/manual is P.O. Box 31352, Salt Lake City, UT 84131-0352; another card example shows a different medical claims PO box for a different product line, so paper address should be verified by line of business. For Texas Community Plan EDI, the payer ID shown in the manual is 87726.

Submission channels

• EDI
• UnitedHealthcare Provider Portal
• Paper claims by mail

Electronic claims payer IDs

• 87726

Paper claims addresses

• UnitedHealthcare Community Plan, P.O. Box 31352, Salt Lake City, UT 84131-0352

Corrected claims and follow-up

• If a claim was rejected or requires correction, resubmit according to the same submission instructions as a new claim when the manual says to do so.

• For correction/reconsideration workflows, use the appeals and grievances grid and provider-portal tools referenced by the plan.

• For certain Texas Medicaid appeal/recoupment situations, corrected/new paper claims may be required as attachments to the appeal package.

• Claims status resource 1

• Claims status resource 2

Caveats

• Paper claim mailing addresses may differ by product line; the address above is supported by Texas Community Plan manual content and a card example, but should be verified for the specific member/product before mailing.
• The manual distinguishes between claims, claim reconsiderations, and HHSC appeal workflows; not all disputes should be handled as corrected claims.
• The EDI payer ID is taken from the Texas Community Plan manual and should be tested/validated with the clearinghouse.

Provider resources

• Texas Care Provider Manual (2026) (official)
• Prior Authorization and Notification - Texas Community Plan (official)
• Prior Authorization Timelines - Texas Community Plan (official)
• Texas: Help avoid service delays (official)
• Digital and paperless initiatives (official)
• Aug. 1: Electronic reconsideration and appeal submissions required (official)

Sources