Trillium Health Resources Prior Authorization

Coverage: North Carolina Trillium Tailored Plan, NC Medicaid Direct and state-funded services; authorization portals and filing terms differ by program.

Start with the reviewed Trillium Health Resources resources below. Confirm the member's current plan, the payer's operating status, and the requested service before scheduling care or submitting a request.

At a glance

• Use the authorization route for the member’s program. Verify the service, program and effective date before submission. Portal access requires enrollment and login.
• Verify the service, program and effective date before submission. Portal access requires enrollment and login.

Where to verify prior authorization requirements

• Verification resource 1

How to submit prior authorization requests

• Tailored Plan: iTransact provider portal.

• NC Medicaid Direct and state-funded services: NCINNO as directed on the program page.

• Submission resource 1

• Submission resource 2

Information commonly required

• Not clearly published in the researched sources.

Turnaround notes and caveats

• Verify the service, program and effective date before submission. Portal access requires enrollment and login.

Provider resources

• Official policy source (official)
• Official policy source (official)

Sources

Update notes

Last updated: 2026-10-30.

• Verified official authorization instructions, authorization resources and billing guidance. Kept the contract rule separate from the Medicaid facility discharge rule.
• Public guidance does not establish a universal corrected claim period or provider-specific contract terms.