How To Submit Claims To SHA, LLC (FirstCare)

For SHA, LLC (FirstCare), the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

FirstCare accepts electronic claims, paper claims, and portal-based claim status/redetermination functions depending on product. Commercial HMO/PPO and STAR/CHIP guidance both encourage electronic submission in HIPAA 837 format; paper claims use CMS-1500 or UB-04. Medicaid corrected claims are handled as new claims to the claims address, while redeterminations can be mailed or submitted through the provider portal. Claim status can be checked in the provider portal or by customer service.

Submission channels

Electronic HIPAA 837
Paper CMS-1500
Paper UB-04
Provider portal claim search / submission tools
Mail for certain corrected claim/redetermination workflows

Electronic claims payer IDs

Not clearly published in the researched sources.

Paper claims addresses

FirstCare Health Plans, P.O. Box 211342, Eagan, MN 55121-1342

Corrected claims and follow-up

Commercial HMO/PPO: corrected billing or late charges should be submitted as an appeal to the original claim, not as a new claim; mark corrected claim appropriately to avoid duplicate denial.
STAR/CHIP Medicaid: the redetermination form should not be used for corrected claims; if a corrected claim is needed, submit it as a new claim to the claims address.
Medicaid redetermination requests may be mailed or sent through the provider portal; faxed copies are not accepted.
Claims status resource 1
Claims status resource 2
Claims status resource 3

Caveats

The sources do not provide a universal payer ID for all claim types.
Claim instructions vary by commercial vs. Medicaid/CHIP, and some lines of business may use different operational portals.
A single claims mailing address is cited in the available official documents; confirm with the current provider portal or payer if submitting a less common claim type.

Provider resources

FirstCare Provider information hub (official)
STAR & CHIP Provider Information (official)
Provider Authorization Information (official)
24/7 Self-Service Portal (official)
Commercial HMO/PPO Provider Manual (PDF) (official)
2025 STAR and CHIP Provider Manual (PDF) (official)
Medicaid corrected claims/redeterminations instructions (PDF) (official)
Provider Portal registration (official)

Sources

Fact	Value	Source	Confidence
Electronic and paper claims guidance	Providers are encouraged to submit claims electronically in 837 HIPAA compliant format. Paper submissions should be filed on the CMS-1500 or the UB-04.	Official	high
Claims status and appeal via portal	FirstCare providers have access to the online self-service portal where they can look up claims, request an authorization, appeal a claim, and more.	Official	high
Claim status inquiry channels	Claim inquiries may be made by logging on to FirstCare.com and accessing the Provider Web Portal or by calling Customer Service.	Official	high
Commercial appeal address and content	Written claim appeals should include claim number, member name and ID, date of service, billed amount, and supporting documentation, and be mailed to FirstCare Health Plans, Attn: Claims Department, P.O. Box 211342, Eagan, MN 55121.	Official	high
Medicaid redetermination channel and address	Medicaid redeterminations may be mailed or sent through the Provider Portal; mailing address is FirstCare Health Plans, ATTN: Provider Claims Redetermination Request, PO Box 211342, Eagan, MN 55121-1342.	Official	high

Last reviewed: March 27, 2026

Sources used: 4 official