How To Submit Claims To Hometown Health

For Hometown Health, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• Hometown Health supports electronic claims submission using EDI Payer ID 88023 and provider self-service claim status checking through EpicCare Link/HealthConnect. Paper claims are not preferred and should be used only if electronic submission is not possible. Paper claims must be on CMS-1500 or CMS-1450 (UB-04) and mailed to Hometown Health in Reno, NV. Corrected/tracer claims should be checked in EpicCare Link before resubmission, and submitted within 180 days from date of service. Hometown Health also states that claims status can be checked online and that providers should use EpicCare Link during the first 30-45 days after submission.

Submission channels

• Electronic claims via EDI
• EpicCare Link / HealthConnect for claim status and related self-service workflows
• Paper mail
• Fax for some provider communications during contingency situations; not the preferred claim method

Electronic claims payer IDs

• 88023

Paper claims addresses

• Hometown Health, 10315 Professional Circle, Reno, NV 89521

Corrected claims and follow-up

• Check claim status on EpicCare Link before submitting a tracer or resubmission.

• Submit tracer and corrected claims within 180 days from date of service.

• Post-service claim reconsiderations by contracted providers must be submitted via EpicCare Link as a CRM request.

• If disputed reconsiderations are resubmitted, new and material evidence is required or the request may be dismissed as duplicate.

• Claims status resource 1

• Claims status resource 2

Caveats

• Paper claim submission is not the preferred method of claim receipt and should not be used unless the provider is unable to submit electronically.
• Hometown Health says it only accepts CMS-1500 and CMS-1450 (UB-04) for paper claims.
• The official administrative guidelines contain contingency language around paper/fax claims during the Change Healthcare disruption, so channel availability may vary by circumstance.
• Claims reconsiderations are a distinct process from corrected claims.

Provider resources

• Provider Partners landing page (official)
• EpicCare Link / provider portal information (official)
• Check Claim Status (official)
• Provider newsletters / announcements (official)
• Administrative Guidelines and Requirements (2026) (official)
• Precertifications (official)
• Drug Prior Authorizations (official)

Sources