How To Submit Claims To CIGNA Life & Health

For CIGNA Life & Health, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• Cigna officially encourages electronic claim submission through the provider portal/EDI. For paper claims, official guidance points providers to the address on the patient ID card and indicates specific paper forms by claim type. For behavioral health and shared-administration products, there are payer-ID and routing specifics in official manuals.

Submission channels

• Electronic submission through the Cigna provider portal
• Electronic data interchange (EDI) through approved vendors/clearinghouses
• Paper claims mailed to the address on the patient’s ID card
• For appeals/appeal-related claims disputes, mail to the address specified by the product-specific appeal instructions

Electronic claims payer IDs

• 62308 (medical, behavioral, dental, and Cigna Medicare in the Evernorth behavioral administrative guide)

Paper claims addresses

• Use the claim submission address listed on the patient’s ID card
• For some products, supporting documentation may be mailed to the Cigna Healthcare address on the back of the patient identification card

Corrected claims and follow-up

• For replacement or corrected claims in the Evernorth behavioral administrative guide, do not stamp 'Corrected Claim'.

• Submit the corrected/replacement claim using the plan’s normal claim submission process and include required identifiers/documentation.

• Specific corrected-claim handling was not fully standardized in the official sources reviewed.

• Claims status resource 1

Caveats

• Paper addresses are not universal; Cigna repeatedly directs providers to the patient ID card for the correct mailing address.
• Some lines of business use separate processing rules and mailing destinations.
• Primary/secondary COB can be sent electronically, and Medicare COB claims may be forwarded automatically in certain cases.

Provider resources

• Cigna for Health Care Professionals portal (official)
• Submit and Pay Claims for Providers (official)
• Appeals and Disputes (official)
• Cigna contact numbers / claims mailing address (official)
• Evernorth Behavioral Administrative Guidelines (official)

Sources