How To Submit Claims To Cigna Healthcare of Florida,

For Cigna Healthcare of Florida,, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• Cigna supports electronic claim submission through EDI vendors and the Cigna provider portal for many administrative tasks. Paper medical claims use UB-04 for hospital charges and CMS-1500 for other charges, mailed to the address on the patient’s ID card. Florida-specific provider communications also direct providers to use the Cigna for Health Care Professionals portal for eligibility, claims status, precertification, coding policies, and other functions. For claims status, providers can use CignaforHCP or myCigna member tools where applicable.

Submission channels

• electronic via EDI/clearinghouse
• Cigna provider portal / CignaforHCP
• paper claim form mailed to the address on the patient ID card
• fax for certain supporting documents or claims-related forms where allowed

Electronic claims payer IDs

• 62308 (behavioral health materials)

Paper claims addresses

• mail to the address on the patient’s customer ID card
• for some member-filed out-of-network claims, mail to the Cigna Healthcare address listed on the ID card

Corrected claims and follow-up

• Corrected claims should be submitted to the claim address on the back of the patient’s Cigna ID card.

• If submitting electronically with attachments, include required patient/provider identifiers and send attachments to the designated fax number when instructed.

• Use UB-04 for hospital charges and CMS-1500 for all other charges when filing paper claims.

• Claims status resource 1

• Claims status resource 2

• Claims status resource 3

Caveats

• A single universal electronic payer ID for all Cigna Florida products was not confirmed in the official sources reviewed.
• Paper claim addresses vary by the member’s ID card and line of business.
• Some provider functions may be available only after portal registration or plan-specific access.
• Behavioral health, dental, vision, and Medicare products may use separate channels and identifiers.

Provider resources

• Cigna Healthcare provider claims submission (official)
• Cigna Healthcare appeals and disputes (official)
• Florida Medical Prior Authorization Form (official)
• Instructions for submitting a Florida Prior Authorization Form (official)
• Cigna Healthcare provider contact numbers (official)
• Cigna Healthcare Florida disclosures and contact information (official)
• Cigna provider contact information and portal guidance (Florida region) (official)

Sources