How To Submit Claims To CIGNA Health and Life Insurance Company

For CIGNA Health and Life Insurance Company, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• Cigna’s official provider guidance supports electronic claim submission and provider portal use, and states that claim acceptance in the electronic workflow can serve as proof of timely filing. For paper/appeal-related corrected claims, Cigna directs providers to the claim address on the back of the patient’s ID card. Cigna Behavioral Health materials emphasize itemized bills and timely submission, while also recognizing exceptions when filing within the limit was not reasonably possible.

Submission channels

• Electronic claims/EDI
• Cigna for Health Care Professionals online portal
• Paper submission to the claim address on the back of the patient’s Cigna ID card
• Behavioral health itemized bill submission

Electronic claims payer IDs

• Not clearly published in the researched sources.

Paper claims addresses

• Use the claim address on the back of the patient’s Cigna ID card

Corrected claims and follow-up

• Corrected claims should be submitted to the claim address on the back of the patient’s Cigna ID card.

• If the claim has had no payments to date and you are submitting additional information for the initial review of payment, forward it to the address on the back of the customer’s identification card.

• Claims status resource 1

Caveats

• A universal payer ID was not clearly stated in the official sources reviewed.
• Cigna directs some submissions to the member ID card address, which may differ by plan or product.
• Behavioral health claim rules may differ from general medical claim rules.

Provider resources

• Cigna for Health Care Professionals Online Portal (official)
• Claims Submission / When to File Claims (official)
• Precertifications and Prior Authorizations (official)
• Request for Health Care Professional Payment Review (official)
• EDI Electronic Claim Submission (official)
• Cigna Behavioral Health Claims Submission (official)
• Cigna Behavioral Health Getting Paid (official)

Sources