How To Submit Claims To CHRISTUS Health Plan

For CHRISTUS Health Plan, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• CHRISTUS uses the provider portal for claim status and other self-service functions, and its policy states electronic claims must be submitted via the CHRISTUS Health Plan clearinghouse. The official policy lists Change Healthcare payer IDs by line of business and provides paper claim mailing addresses by product. Corrected claims must be sent within the applicable timely filing period and require specific correction indicators.

Submission channels

• Electronic claims via CHRISTUS Health Plan clearinghouse
• Paper claims to line-of-business-specific PO boxes
• Provider portal for claim status

Electronic claims payer IDs

• US Family Health Plan: 90551
• CHP Medicare Advantage: 10629
• CHP Texas and Louisiana Health Insurance Exchange: 52106
• Nueces County Hospital District: 45210

Paper claims addresses

• US Family Health Plan, PO Box 981696, El Paso, TX 79998-1696
• CHP Medicare Advantage, PO Box 981651, El Paso, TX 79998-1651
• CHP Texas and Louisiana Health Insurance Exchange, PO Box 981654, El Paso, TX 79998-1654
• CHP NCHD, PO Box 981638, El Paso, TX 79998-1638

Corrected claims and follow-up

• Submit corrected claims within the relevant timely filing period

• Facility corrected claims: bill type code XX7

• Professional corrected claims: resubmission code 7

• Claims without the appropriate correction indicators may be denied as duplicate submissions

• Claims status resource 1

• Claims status resource 2

Caveats

• The provider portal was described as a new portal, with the old portal closed effective 8/1/2024.
• Electronic claims submission is described in the policy as via the CHRISTUS Health Plan clearinghouse; the policy names Change Healthcare as the clearinghouse.
• Some line-of-business manuals also say claim status can be checked by calling Provider Services.
• No official electronic payer ID was located for any other line of business beyond those listed in OPC23.

Provider resources

• Provider Resources (official)
• Provider Portal (official)
• Prior Authorization Forms and Lists (official)
• Quick Reference Guides and Manuals (official)
• Provider Forms (official)
• Policies and Procedures (official)
• Provider Relations Team (official)

Sources