Centene Venture Company Florida Prior Authorization

Centene Venture Company Florida publishes service-specific prior authorization guidance. Start with the payer resource below, then confirm the member's plan and the requested service before care is scheduled or submitted.

At a glance

• Prior authorization is obtained through the secure provider portal when possible; phone and fax are also available. Ambetter’s Florida manual says the portal is the preferred method, with phone support through Utilization Management, and fax submission using plan forms. The provider must be registered on the secure portal. Prior authorization is not a guarantee of payment, and services related to an authorization denial can lead to claim denial.
• Emergency services do not require prior authorization.
• Out-of-network services are not covered without prior authorization.
• A prior authorization is not a guarantee of payment.
• Behavioral health, medical, and discharge-only DME/home health requests use different fax pathways.

Where to verify prior authorization requirements

• Verification resource 1
• Verification resource 2

How to submit prior authorization requests

• Secure provider portal

• Phone: 1-877-687-1169

• Fax using prior authorization fax forms posted on the Florida Ambetter website

• Submission resource 1

• Submission resource 2

Information commonly required

• Member name, date of birth, and ID number
• Provider Tax ID, NPI number, taxonomy code, name, and telephone number
• Facility name if inpatient admission or outpatient facility services
• Provider location if ambulatory or office procedure
• Procedure code(s)

Turnaround notes and caveats

• After-hours urgent admissions, inpatient notifications, or urgent requests may be handled by the 24/7 nurse advice line.
• Faxed requests are not monitored after hours and are responded to the next business day.
• If the procedure codes submitted at authorization differ from the services performed, the plan says the authorization must be updated within 72 hours or before the claim is submitted to avoid denials.
• Emergency services do not require prior authorization.
• Out-of-network services are not covered without prior authorization.
• A prior authorization is not a guarantee of payment.
• Behavioral health, medical, and discharge-only DME/home health requests use different fax pathways.

Provider resources

• Florida Provider Toolkit Quick Reference Guide (official)
• Florida Provider and Billing Manual (2026) (official)
• Florida Prior Authorization Tool / Pre-Auth Needed (official)
• Florida Member and Provider Appeals Processes (official)
• Claims, Disputes & Recovery / CCU Guide (official)

Sources