How To Submit Claims To Blue Cross and Blue Shield of Arizona

For Blue Cross and Blue Shield of Arizona, the practical claims workflow usually starts with electronic submission guidance and only falls back to paper instructions when the payer documents a mailing address for specific claim types or exceptions. The details below keep the workflow broad instead of reducing it to a single address.

At a glance

• AZ Blue requires electronic claim submission for most providers and supports professional, institutional, and dental claims through Availity Essentials and through connected Arizona clearinghouses. For Health Choice Medicaid, AZ Blue also accepts paper claims. Corrections after processing must be submitted as electronic adjustments using an 837 of the same claim type as the original.

Submission channels

• Availity Essentials portal
• Third-party clearinghouse connected to AZ Blue in Arizona
• Paper claims for Health Choice Medicaid / Health Choice Pathway
• 837 electronic claim adjustment request for corrected/adjusted claims

Electronic claims payer IDs

• 62179

Paper claims addresses

• Blue Cross Blue Shield of Arizona Health Choice P.O. BOX 52033 PHOENIX, AZ 85072-2033

Corrected claims and follow-up

• If a claim has already been processed, use an 837 electronic adjustment request and the same claim type as the original claim (837P, 837I, or 837D).

• Do not use an adjusted claim if the original claim was denied for the wrong form; submit the correct form as a new claim.

• For commercial/FEP grievance disputes, AZ Blue states a claim may not be corrected after a grievance has been filed.

• Claims status resource 1

• Claims status resource 2

• Claims status resource 3

Caveats

• Payer ID and channel availability vary by line of business; Health Choice Medicaid materials show payer ID 62179 in the retrieved source.
• AZ Blue says it requires electronic claim submission, but Health Choice pages still note acceptance of paper claims.
• The provider portal is scheduled to sunset in early 2026 in favor of Availity Essentials.

Provider resources

• Provider Resources hub (official)
• Provider Portal (general AZ Blue) (official)
• Electronic Options (official)
• Eligibility & Benefits (official)
• Prior Authorization Lookup (official)
• Provider Appeals and Grievances (official)
• Medicaid/Health Choice Claims (official)
• Health Choice Pathway Claims (official)
• Prior Authorization Requests – Quick Guide (PDF) (official)

Sources