Patient Services Representative
Patient Services Representative salary in Charlotte, NC (2026)
How much does a patient services representative make in Charlotte, NC? Pay ranges, what influences compensation, and tips for applying.
Median ~$38k · Data as of March 2026
| Source | Median | Hourly |
|---|---|---|
 ZipRecruiter | $35,900 | $18.45/hr |
 Indeed | — | $18.22/hr |
 PayScale | — | $19.32/hr |
 Glassdoor | $40,825 | $20.00/hr |
Compensation snapshot
Combined from reported medians, percentile spreads, salary floors/ceilings, and hourly rates across aggregated market samples (sources not shown).
At a glance
Patient Services Representatives serve as the first point of contact for patients by greeting them, checking them in, and helping with intake. They verify information, schedule appointments, collect payments, and handle phone and paperwork needs in a medical setting.
What moves the number
- Experience Level: More years in patient-facing roles generally increase compensation for Patient Services Representatives due to improved efficiency and patient management skills.
- Specialized Healthcare Knowledge: Familiarity with specific medical fields or health insurance processes can command higher pay by enhancing service quality and administrative accuracy.
- Bilingual or Multilingual Ability: Fluency in additional languages, especially Spanish in Dallas, TX, significantly increases earnings as it improves communication with diverse patient populations.
- Work Setting and Employer Type: Salaries vary depending on whether the representative works in large hospitals, specialty clinics, or outpatient facilities, with larger or specialized employers typically offering higher pay.
Applying for this role
Prepare to describe experience with customer service, data entry, scheduling, and handling patient questions with empathy. Brush up on healthcare intake workflows (check-in/registration, payments, appointment scheduling) and be ready to discuss availability for a busy, fast-paced environment.